Our Commitment
At CyberPlay Entertainment, we are committed to providing a safe, secure, and enjoyable gaming environment for all our users. We believe that online gaming should remain an entertaining leisure activity and not become a source of financial or personal problems.
We take our responsibility seriously and have implemented various tools and resources to help our players maintain control over their gaming habits. This page outlines our approach to responsible gaming and provides important information about our services.
If you or someone you know is experiencing issues related to gambling, please don't hesitate to reach out to our support team or use the resources provided on this page.
Need Help?
Our dedicated responsible gaming team is available 24/7 to assist you with any concerns or questions.
Contact SupportLegal Requirements
Age Restriction
- CyberPlay Entertainment's services are strictly limited to individuals who are 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher).
- We implement rigorous age verification procedures during registration and reserve the right to request proof of identity and age at any time.
- Allowing minors to access your account or attempting to circumvent our age verification systems is strictly prohibited and will result in immediate account termination.
Territorial Restrictions
- CyberPlay Entertainment is licensed to operate within the European Union.
- Our services are only available to residents of countries where online gambling is legal.
- Players are responsible for ensuring that their use of our services complies with the laws and regulations of their jurisdiction.
- Access from territories where online gambling is prohibited is strictly forbidden.
Responsible Gaming Tools
CyberPlay Entertainment provides several tools to help you maintain control over your gaming activities:
Time Limits
Set daily, weekly, or monthly limits on how long you can play. You'll receive notifications when approaching your limit.
Reality Checks
Set up notifications that periodically remind you how long you've been playing and your current session balance.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Decreases take effect immediately; increases have a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose in a given time period, helping prevent chasing losses during emotional moments.
Self-Exclusion
Choose to temporarily or permanently exclude yourself from our platform if you feel you need a break or want to stop gaming altogether.
Account History
Access a complete record of your gaming activity, including time spent, deposits, withdrawals, and game outcomes for better awareness.
Self-Assessment
We encourage all users to regularly assess their gaming habits. If you answer "yes" to any of the following questions, it may be time to reconsider your gaming patterns:
1. Do you spend more time or money on gaming than you initially planned?
2. Have you tried to cut back on your gaming but found it difficult?
3. Do you ever game to escape from problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
4. Have your gaming habits caused problems in your relationships, work, or financial situation?
5. Do you feel the need to bet more money or play longer to get the same excitement?
6. Do you become restless or irritable when trying to cut down on gaming?
7. Have you ever lied to family members, friends, or others about how much you game or how much money you've spent on gaming?
8. Have you ever borrowed money or sold anything to finance your gaming?
For a more comprehensive assessment, please use our full self-assessment tool or contact our support team.
Support Resources
If you or someone you know is struggling with problem gambling, these organizations can provide help, support, and guidance:
Contact Our Support Team
Our dedicated responsible gaming team is available 24/7 to address any concerns or provide assistance with our responsible gaming tools.
Your Data is Protected
All information shared with our support team is strictly confidential and used only to assist with your gaming experience.
Frequently Asked Questions
How do I set deposit limits on my account?
You can set deposit limits by logging into your account, navigating to the 'Responsible Gaming' section under 'Account Settings', and selecting 'Deposit Limits'. From there, you can set daily, weekly, or monthly limits according to your preferences. Decreases in limits take effect immediately, while increases are subject to a 24-hour cooling-off period.
How does self-exclusion work?
Self-exclusion allows you to take a break from gaming for a specified period or permanently. When you self-exclude, you won't be able to access your account or create a new one until the exclusion period ends. To self-exclude, go to the 'Responsible Gaming' section under 'Account Settings' and select 'Self-Exclusion'. Choose your preferred duration, and the system will guide you through the process. If you opt for permanent self-exclusion, your account cannot be reactivated.
What should I do if I think I have a gambling problem?
If you believe you have a gambling problem, we recommend taking the following steps:
- Use our self-assessment tool to better understand your gaming habits.
- Contact our support team for guidance and assistance.
- Consider setting strict limits or self-excluding from our platform.
- Reach out to one of the professional support organizations listed on this page.
- Speak with friends, family, or a healthcare professional for support.
Remember, seeking help is a sign of strength, not weakness.
Can I temporarily freeze my account?
Yes, you can use our 'Time Out' feature to temporarily freeze your account for a period ranging from 24 hours to 6 weeks. During this time, you won't be able to log in or place any bets, but your account and funds will remain secure. To activate this feature, go to 'Account Settings', select 'Responsible Gaming', and then choose 'Time Out'.
How can I monitor my gaming activity?
You can view your complete gaming history by accessing the 'Account History' section in your profile. This feature provides detailed information about your gaming sessions, including time spent, games played, deposits, withdrawals, and win/loss records. We encourage you to review this information regularly to maintain awareness of your gaming patterns.
Fair Play & Game Integrity
At CyberPlay Entertainment, we are committed to ensuring fair play and game integrity. All our games use certified Random Number Generators (RNGs) that guarantee fair and random outcomes for every player.
Our platform and games are regularly audited by independent testing agencies to verify fairness and transparency. We publish the theoretical Return to Player (RTP) percentages for all our games, allowing you to make informed choices about which games to play.
We strictly prohibit any attempts to manipulate games or exploit vulnerabilities. Any such activity will result in immediate account termination and potential legal action.
Our Commitments
- We will never glorify or encourage excessive gaming
- We will provide clear information about the odds and probabilities of winning
- We will ensure games are fair and outcomes are random
- We will provide tools to help you play responsibly
- We will train our staff to recognize signs of problem gambling
- We will respect your privacy and confidentiality
Protection of Minors
CyberPlay Entertainment takes the protection of minors very seriously. Our platform is strictly for individuals who are 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher).
Our Measures
- Robust age verification during registration
- Periodic verification checks for suspicious account activities
- Right to request proof of identity and age at any time
- Zero tolerance for allowing minors to access accounts
- Cooperation with regulatory authorities to prevent underage gaming
Parental Controls
If you are a parent or guardian, we encourage you to use parental control software to prevent minors from accessing gambling websites. Here are some recommended options:
- Net Nanny
- Qustodio
- Norton Family
- Gamban
Play Responsibly, Stay in Control
Remember, gaming should be enjoyable and not cause financial or personal problems. Use our tools and resources to maintain a healthy relationship with gaming.